Warranty

Our Warranty Promise

 

We created our own warranty program to show our customers how dedicated we are to creating quality refurbished equipment that will last. With your purchase of any refurbished unit of equipment, we will guarantee a full parts and labor warranty.

 

Purchases made by Medical Facilities will receive a full one year warranty. Residential Customers will receive a 120 day warranty.

 

Our warranty will cover most, if not all technical malfunctions that inhibit the machines natural performance capabilities. We do not cover accidental damage to the machine resulting from misuse or modifications. For warranty inquiries or warranty claims, please contact our customer service support team at (833) 238-4633 or sales@cevimed.com

 

Requesting Warranty Claims:

 

Please be prepared to provide the following information via phone or email when placing a warranty claim with Cevi Med for all refurbished items purchased from Cevi Med.

 

  • Invoice Number

  • Company

  • Point of contact name

  • Phone Number

  • Description Of Issue

 

Any additional information provided, such as pictures, to help identify your case can likewise be attached within emailed claims. Our team will then process your request and follow up to your provided contact information to discuss action plans to resolve your described issues. Depending on the case, we may schedule a local technician to service your unit, send out replacement parts, or provided a refund as deemed necessary. 

 

Please allow the appropriate time for warranty claims to process as servicing and part ordering can take up to several weeks to occur depending on availability of the third party. Regardless of the case, we will do our best to assist in anyway possible to effectively and efficiently resolve your claim. 

 

*Shipping costs may not be covered by either the manufacturer’s or Cevi Med’s warranty.* 

 

Manufacturer's Warranty 

 

Items that are purchased as brand new will refer back to the manufacturer's warranty if provided. Contact our customer service support team for inquiries relating to products that are warranted by third parties. Should you need to place a claim for new items, please note that Cevi Med is not liable for the third parties designated solution provided for your claim. 

 

Extended Warranties

 

At this time, items warrantied by Cevi Med (custom orders, upholstery, refurbished orders) cannot be extended beyond the 1 year or 120 days originally offered. 

 

Items that are warranted by the manufacturer can only purchase extended warranties as provided by the third party. 

 

*Shipping costs may not be covered by either the manufacturer’s or Cevi Med’s warranty.*