Shipping Policy

Our Shipping Promise:

 

We understand that receiving your order as quickly as possible is a high priority, and here at Cevi Med, we aim to exceed those standards. In order to provide the most efficient delivery, we have partnered with the nation’s most trusted and secure carrier experts. 

 

To match your fast shipping needs, we also keep it easy and simple with our budget friendly flat rate shipping costs. Our carefully calculated shipping rates keep our product prices low to assure extra savings for you and your business.

 

With every order confirmation, you should expect to receive a follow up notification with a tracking number via email. This tracking number must be copied and pasted to the shipping companies website. Tracking locators can be found by your order specific carrier below:

 

USPS: 

https://tools.usps.com/go/TrackConfirmAction_input 

UPS: 

https://www.ups.com/track?loc=en_US&requester=ST/ 

FedEX:

https://www.fedex.com/apps/fedextrack/?action=track

Central Transport:

http://www.centraltransportint.com/confirm/trace.aspx 

YRC:

https://my.yrc.com/tools/track/shipments?referenceNumberType=PRO 

South Eastern: 

https://sefl.com/Tracing/index.jsp 

FedEx Freight:

http://www.fedexfreight.fedex.com/ca_english/tracking/ 

RoadRunner Freight:

https://freight.rrts.com/Tools/Tracking/Pages/default.aspx 



Truck Delivery: 

 

Items such as medical tables and chairs are fully assembled upon arrival. These extra large parcels typically exceed the weight and dimension limits for UPS or Fedex delivery. In these cases, we ship all extra large parcels through LTL transportation services with the following companies: Central Transport, YRC, South Eastern, and FedEx Freight. 

 

To plan for these larger deliveries, you will receive a call from your designated delivery agent to schedule an appointment. Typical appointment availability is open during business hours Monday through Friday from 8:00 AM to 5:00pm. Please keep in mind that these appointments are scheduled in windows of usually 2-4 hour blocks. 

 

With our standard delivery options, packages will be delivered via curbside to your office or facility. Usually, our customers find that their packages can easily be brought inside with the help of a dolly and an assistant or two. Should you prefer your package to be placed directly inside your office, we do offer the premium “White Glove” service at an additional fee of $150 for the first pallet and $50 for each additional pallet.

 

If you are unsure of which method is right for you, please contact our customer service support team at (883) 238-4633 or email us at sales@cevimed.com and we would be more than happy to walk you through your options. 

 

Delivery Inspection: 

 

It is up to the discretion of the package receiver to accept or decline deliveries. You should inspect all packages received for any freight damage and ensure you received the exact number of packages listed on your delivery slip or BOL.

 

Be advised that we take extra precaution to protect against freight damage by implementing preventative tactics to eliminate such dissatisfaction from occurring. This includes complete wrapping and storage of your large parcel in an official Cevi Med box before carefully loading your equipment onto the trucking and securing your items in place.

 

Product Damage:

 

Should you like to report product damage or any concern related to your delivery, you should either decline the package and clearly write “Product Damaged” on the delivery slip that you would otherwise sign OR report the damage to the delivery driver and Cevi Med will work to resolve the issue. This will secure your right to make product claims and receive proper assistance in resolving issues. Claims cannot be made after packages in good condition are signed for and accepted. 

 

Where We Ship:

 

Currently we ship nationwide in the Contiguous United States. Unfortunately we are not able to ship overseas at this time.

 

Florida based deliveries are local to our warehouse, and therefore we offer personal in house delivery with our expert delivery team. We also offer reduced shipping rates as we can usually deliver your items faster, and at a reduced cost to you than those of standard carrier companies. Please call our customer support team for a local delivery quote at (833) 238-4633. 

 

East coast states are also eligible for local in house delivery at reduced rates. This is largely dependent on order volume and will be available on a case by case scenario. 

 

What Are The Standard Flat Shipping Rates?

 

Our flat rate shipping is designed to accommodate for product weight and dimensions. We have rates broken down below for our product categories.



Weight Range

Flat Rate Pricing

0-5 lbs

$15

5-20 lbs

$20

20-30 lbs

$25

30-62 lbs

$50

62-131 lbs

$75

131-193 lbs

$100

193-300 lbs

$125

300-600 lbs

$350

600-1000 lbs

$700



Inside Delivery (White Glove service charged in addition to shipping): $150 for the first pallet delivered and $50 for each additional pallet.  

 

Is Free Shipping Offered?

 

YES! On select items, such as sterilizers, we offer free shipping to provide our customers with the best rates possible. We also send out surprise free shipping coupons via our newsletter so be sure to sign up today, and you will never miss a great deal! 

 

When Can I Expect My Package To Arrive?

 

We offer a wide range of products from refurbished units to new manufacturer parts, depending on the type of item order will vary your shipping time. 

 

New Replacement Parts: These items come straight from the manufacturer and most customers find their delivery to arrive in 1-2 business days. The max time frame to expect can typically take up to one week.

 

New Equipment and Supplies: These items are currently in stock in our warehouse. We are able to fill the order in 1-2 business days. Shipping will take 1-3 business days. Total wait time will average 2-5 business days. 

 

Refurbished Items: We break down and rebuild these items from the ground up. Most refurbished items are not worked on until an order is requested for a specific unit. Our highly skilled technician specialists work to the highest of standards and you can expect a 1-2 week time period to occur for order fulfillment. Shipping will take 2-6 business days. Total wait time will average 2-3 weeks*. To learn more about our refurbished items, you can read our complete refurbishment guide here. 

 

Custom Upholstery: Similar to our refurbished items, the custom upholstery we offer is designed and completed in house by our technician specialists. Each custom upholstered set takes, on average, 3-6 business days to fill the order. Shipping will take 2-6 business days. You can expect average wait times to take 1-2 weeks*. To learn more about our custom upholstery read our complete upholstery guide here.

 

*Due to supply and demand, estimated shipping time can vary without notice. If you need your order by a specific timeline, please reach out to ensure your estimated delivery time frame. During the months of November to January we receive high order volume leading to longer delivery lead times. If an order is placed during this time, you can expect to have a 1-3 month wait time, on average.

 

*Please note that tracking numbers will not be emailed to you until after your order is fulfilled*

 

Shipment Delays:

 

We do not guarantee the estimated shipping timelines should a shipping delay occur. Shipping delays include, but are not limited to: Inclement weather, stock shortage, stock outage, discontinued stock, back orders, and national holidays. 

 

Although delays can occur, we follow strict fulfillment procedures to prevent shipment delays and communicate the fulfillment process with notice should an issue arise. 

 

Priority, Expedited, Next Day, Or Overnight Shipping:

 

We do offer excelled shipping services for orders processed and fulfilled. If you have a specific timeline that you need to receive a shipment by, please contact our customer service support team prior to your order placement. We will do our best to accommodate your requests.